A: The bulk SMS solution designed to send a high volume of text messages for businesses to communicate with customers and partners. Our powerful APIs allow for enhanced and strengthened customer engagement, making it easier to engage and transact with them.

Type of SMS:

SMS transactions.

Transactional SMS are limited to messages containing OTPs for banking transactions initiated by customers, and this applies to all types of banks, including national, scheduled, private, government, and MNCs.

Example:

Net-banking transactions necessitate an OTP message for completion.

To finalize credit/debit card transactions at a merchant's location, an OTP message is essential.

Promoting transactional SMS for go-to-market strategy.

Implicit service:

Service-implicit messages refer to non-promotional messages that stem from a customer's actions or their current relationship with an organization.

Example:

Messages confirming net-banking and credit/debit card transactions.

Order confirmation, delivery updates, and other related messages from e-commerce websites.

When customers use payment wallets for transactions on an e-commerce website or mobile app, an OTP is sent to finalize the payment.

OTP is a required security measure for a range of activities, including e-commerce website and app logins, social media apps, authentication or verification links, securities trading, Demat account operations, KYC processes, and e-wallet registrations.

Messages sent by TSPs (telecom service providers) and ISPs (internet service providers).

This service provides periodic updates on account balances, generates bills, dispatches them, and sends reminders for due payments. Additionally, it confirms recharges for services such as DTH, cable, and prepaid electricity.

Service Explicit:

This service involves sending messages to customers that require explicit consent, which has been directly verified and recorded by a consent registrar in a robust and verifiable manner. It includes any service message that does not fall into the service-implicit category, such as targeted marketing messages, promotional offers, and customer engagement initiatives.

Note : To comply with regulations, content templates in the service explicit category must be connected to the customer consent template.

Example:

A service that suggests or promotes other products to existing customers for increased engagement and revenue.

Sending messages to current customers about new offers and sales to promote engagement and drive sales.

Promotional SMS:

This service involves sending messages with the aim of promoting or selling products or services. Messages containing both service and promotional content are classified as promotional SMS. Prior to sending, the messages undergo reference and consent scrubbing.

Note: To comply with regulations, content templates in the commission explicit category must be connected to the customer consent template.

A: Our bulk SMS service offers highly reliable and scalable APIs that can be integrated with existing software and applications within minutes. With SMS, businesses can send personalized and non-intrusive messages to customers in a specific and easy manner. SMS messages are received in the recipient's inbox and can be read at their leisure, respecting their privacy. Additionally, Its is a push-based service that can be used for both promotional and transactional purposes. The service even allows for optimized promotional video links, such as TV advertisements, to be pushed via SMS.

A: To subscribe, simply visit our website at www.exchange360.in and sign up for our cloud telephony-based SMS service. Alternatively, you can call us at our number, +91 7210 123 123, to have your queries answered and subscribe over the phone.

A: To send customized bulk SMS, you need to enter your desired Sender ID and select the column with the mobile numbers. Then, type in your message content and choose the variable field where you want the personalized information to be inserted. Next, set the name of the campaign, preview the message, and click on the send button to execute the campaign.

A: This solution is versatile and can be utilized across various industries including retail, education, food, finance, travel, healthcare, real estate, web, CRM & ERP, aviation, e-commerce, and portals. Its applications are numerous and can be tailored to meet the specific needs of any business or organization.